FAQ

FREQUENTLY ASKED QUESTIONS

How can I check my order status?
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can also visit our Track Order page.

How long does order processing take?
Orders are generally processed within 1–3 business days before shipment.

Can I change or cancel my order?
Please contact us as soon as possible after placing your order. Once an order has entered processing or has shipped, changes may no longer be possible.

How do I choose the correct size?
Please refer to our Size Guide before ordering. Product fit may vary by style.

What should I do if I receive the wrong or damaged item?
Contact our customer support team and include your order number along with clear photos of the item you received.

Do you accept returns?
Eligible items may be returned according to the conditions stated in our Return & Refund Policy.

How can I contact customer support?
Email us at takhtargianirai30@hotmail.com.